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eTelecare Global Solutions, Inc. (ETELY)

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Sector:
INDUSTRIALS
Industry:
COMMERCIAL SERVICES & SUPPLIES
SIC:
SERVICES-BUSINESS SERVICES, NEC
31ST FLOOR CYBERONE BUILDING QUEZON CITY METRO MANILA, PHILIPPINES 1110

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eTelecare Global Solutions, Inc. provides business process outsourcing (BPO) services focusing on the voice-based segment of customer care services delivered from onshore and offshore locations. The company's customer care services are initiated primarily by inbound calls from customers on a range of topics, including billing inquiries, account and service changes, product and service inquiries, and warranty support. Its customer care services also include financial planning services, such as conducting research on customers' accounts, and providing information on the types of available funds or brokerage accounts and on tax consequences and penalties associated with various financial transactions, as well as providing customer support services for various financial products, including gift cards and travelers checks. The company's technical support services comprise handling troubleshooting calls initiated by customers regarding hardware and software issues with computer and other consumer electronic products. In addition, it handles inbound calls or calls initiated by customers, including order handling, customer retention programs, and selling products complementary to or more expensive than the products in which a customer is interested in the business-to-business and business-to-consumer markets. The company provides its services across a range of industries, with particular expertise in communications, technology, and financial services. It also serves clients in the travel and hospitality, media, and retail industries. The company delivers its services through four delivery centers in the Philippines and seven delivery centers in the United States.
All 13F Filers Prior Change Hedge Funds 1 Prior Change
InvestorHistoryShares Held or Principal AmtMarket Value% of PortfolioPrevious % of PortfolioRankChange in Shares% OwnershipQtr 1st OwnedEst. Avg PriceSourceSource DateDate Reported
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